Your Service Agreement

Your service agreement with Centennial Wireless begins upon your acceptance. Your minimum term under your service agreement is 30-months from the date of acceptance.

Billing

All monthly recurring charges are billed in advance. Airtime and other measured charges are billed in full minute increments and actual airtime and usage is rounded up to the next full minute increment. Chargeable airtime begins for outgoing calls when you press “SEND” (or similar key) and for incoming calls when a signal connection with the caller is established with our facilities. Chargeable airtime ends a couple of seconds after you press “END” (or similar key). You will not be charged for calls that do not connect, or for busy signals or unanswered calls, provided such calls are under 60 seconds. A late payment fee of $5.00 is applied to all unpaid balances due from prior periods. A $25 returned-check fee will be assessed to any payments returned due to non-sufficient funds. Additional terms for specific rate plans may be found on your billing agreement upon activation. See a Blue Shirt Advisor for details.

Additional Fees, Taxes and Surcharges

Each month you will receive a bill for your monthly cost of your service plan plus features, taxes, and some fees Centennial Wireless collects and sends to the FCC for FCC regulatory activity and Universal Services Fund. The taxes on your bill will include federal, state and, where applicable, local taxes that may vary by jurisdiction. These charges are generally applied to recurring monthly charges, local usage, long distance and roaming usage. All customers are required to pay these taxes, unless exempted by the taxing authority. There will also be fees added for Federal Cost Recovery, Intercarrier Access, Centennial 911 and Interconnect Landline which could range from $4.74 on a $40 bill to $11.91 on a $400 bill.

Federal Universal Service Fund

Created by the federal government, the USF was developed to help ensure affordable telecommunications service for all consumers, specifically residents in high-cost rural communities and low-income customers. Additionally, the Federal USF supports discounted telecommunications services for schools, libraries and rural healthcare facilities. All telecommunications providers are required to pay into the Federal USF, and their contributions may be recovered from customers. As directed by the FCC, Centennial bills a USF fee based on a percentage of your telecommunications charges. The federal government revises the percentage amount that companies are required to pay into the Federal USF each quarter; as a result, the amount that Centennial recovers from customers may be adjusted on a quarterly basis. All monies collected are forwarded to the appropriate taxing authority.

InterCarrier Access Fee

To cover the costs associated with network access costs to other telecom companies, a 1.8% Intercarrier Access Fee will be assessed on charges excluding equipment, accessories, Federal Cost Recovery Fee, Landline Interconnect Fee and Taxes.

Landline Interconnect Fee

The local phone company charges Centennial Wireless when you place a call from your Centennial phone to a local landline phone number. The local phone company interconnect fee, which is listed under the “Details of Charges” on your monthly statement, covers some of this expense.

Early Termination Fee

A $250 Early Termination Fee applies when a customer cancels their wireless service before their service agreement term is fulfilled.

Network Programming Fee

You are required to pay a one-time network programming fee upon activating service with Centennial Wireless. The network programming fee is $45.

Additional Terms

All rate plan offers require approved credit, multi-network GSM digital phone, network programming fee and signed multi-year service agreement; early termination fees apply. Customers must have a mailing address and live in Centennial’s Primary Service Area. Centennial Wireless may discontinue your service if, over two consecutive billing cycle, any of the following apply: 40% of airtime minutes or 750 minutes of usage are incurred outside Centennial-owned systems; there is excessive use of free minutes from included calling features. Any unused minutes are forfeited. Minutes are non-transferable from one rate plan to another. Airtime charges are billed in full minute increments. For an additional fee per line, Earily Night and Weekends allow night and weekend free calling to begin at 5 p.m. Blue Nation companions share the accounts anytime minutes, Free Incoming, Nights and Weekends, and Blue to Blue minutes. Calls made outside the Blue Nation Network, in the USA, are 15-cents per minute. International roaming rates vary upon location; see centennialwireless.com for details. Some digital calling features may not be available outside of Centennial’s Primary Service Area. Voicemail storage and retrieval use included plan minutes; once included minutes are exhausted, airtime charges apply. All undelivered text messages to your phone will be stored and re-sent to your phone for up to 72 hours by the network. All undelivered messages will be deleted after 72 hours. Off network incoming and outgoing text messages are 15-cents per message. Outgoing international text messages are 29-cents per message. Off-network is defined as non-Blue Nation Network. Full terms and conditions are you your service agreement and may vary based on activation date and may be modified without notice. Centennial Wireless make available a No Worry Protection Plan (NWPP) underwritten be Continental Casualty Company, a CAN company, and administered by Asurion Protection Services, LLC, a licensed agent of CAN. Directory assistance, taxes, and network interconnect are additional. See a Centennial representative for more details. Centennial Wireless is a registered trademark of the Centennial Cellular Corporation.