At Centennial Wireless, we are committed to safeguarding your privacy. 

We limit the information collected about you to what is needed for conducting business and offering products and services that might interest you.  Centennial Wireless uses email, text messages, telemarketing, and direct mail to inform customers about products or services we think will interest them.

You may choose to provide us with personally identifiable information (such as name, address, telephone number or email address) in a number of ways - through our Web site, by ordering service from us, sending us email, registering to receive news or public information or applying for a job.

Explanation of our Privacy Principles

These principles apply to our use of "personally identifiable information." Personally identifiable information is information about individual customers.  Typically, this is information contained on the bill that you receive from us. 

Information that does not reveal a customer's identity is not personally identifiable information and is not covered by these principles. 

We will update and revise our principles in response to changes in the law or in our practices.

Our Privacy Principles

Information Collection and Use

·        We obtain and use your personally identifiable information for business purposes only.  Tell me more.

·        We inform you how personally identifiable information we obtain about you is used.  Tell me more.

·        We give you opportunities to control how and if we use your personally identifiable information to sell you products and services.  Tell me more.

Accuracy of Personally Identifiable Information

• We strive to ensure that the personally identifiable information we use about you is accurate.  Tell me more.

Compliance With Laws and Public Policy Participation

• We comply with all applicable privacy laws and regulations wherever we do business.  Tell me more.
• We comply with all applicable laws and regulations regarding 'spam' and use commercially reasonable efforts to combat wireless 'spam'.  Tell me more.

Implementation

• Our Associates are responsible for safeguarding your communications and personally identifiable information.  Tell me more.
•  We are responsible for implementing these principles and informing those third parties that provide services to us or to you about our privacy practices.
  
  
  

Information Collected About You

We collect personally identifiable information about users of our products or services.  Personal identifiable information is information that can be directly associated with a specific person or entity, and much of it can be found on your bill from us.  It usually includes name, address, telephone number, email address, or information about activities directly linked to a person. 

Our definition of personally identifiable information does not include “aggregate” information.  Aggregate information is information we collect about a category or group of services or customers who use our services.  All personally identifiable information has been removed from this data.  An example of aggregate information is a report of how many customers use our service at a particular time of day.

We collect personally identifiable information about you that helps us provide better services and products.  We may also use this information to protect you and our other customers, our Associates, and property against fraud, theft or abuse.

Some of this information you give us when you buy a product or service from us.  Typically, you will give us billing address and credit information when you buy something from us.  Also, whenever you use our service, you provide us information, including the numbers you dial, that we collect and use to bill you properly.  We may also use this information to investigate fraud.

Sometimes we collect information about you automatically.  If you visit our web site, we may collect your IP address and the type of browser that you use.  If you go to our wireless web, we collect information about the websites you visit.  Furthermore, all wireless systems know when your phone is turned on and roughly where it is located.  That is how calls and messages are delivered to you.

From time to time, we may obtain information about you from outside sources and add it to your account information.  When you give us credit information in connection with a request for service, we may receive additional information about you from the credit bureau that is used to verify your information before initiating service.  We sometimes purchase commercially available demographic and marketing information that we use to offer you better service and products. 

How We Use Personally Identifiable Information

Our Customer Agreement contains disclosures about personally identifiable information that we are required to protect under federal law, how and when we use this information, when we may disclose it and ways you can restrict how we use or disclose it. We may also include information about the privacy implications of individual products and services in the terms and conditions for those products and services. These terms and conditions typically are found in the printed brochures for particular products or services, or sometimes you may view them on our websites, or electronically the first time you use the products or services.

Controlling How and When We Use Your Personally Identifiable Information

 

You have many opportunities to control how we use your personally identifiable information to introduce you to new products and services. For example, Centennial Wireless will not call you to market products and services if you have expressed to us a preference not to be called for such purposes. 

However, we may use personally identifiable information internally for our own general marketing and planning purposes - so that we can, for example, develop, test and market new products and services that meet the needs of our customers. Ordinarily, such information is combined into aggregations that do not include personally identifiable information.

 

Disclosure of Personally Identifiable Information

We use personally identifiable information to provide better service to our customers.  We us this information for billing purposes, to complete transactions you may have requested, or to anticipate problems you may encounter while using our service.  We also use this information to give you advice about new products and services that may more satisfactorily meet your needs.

We may alert you to these new products and services by email, short text message, telemarketing, and direct mail. 

We release personally identifiable information when we believe its release is appropriate to comply with the law or in good faith reliance on legal process, such as a subpoena, a court order, or for E911 assistance.  We will also release personally identifiable information to enforce or apply customer agreements, to bill you and collect for our services, to protect our property or rights, or to protect our customers from abuse, fraud, or other unlawful uses of our services.  We will also make a disclosure if needed to calculate and pay our taxes, or if we reasonably believe that an emergency involving immediate risk of death or serious physical injury to any person justifies such disclosure.

Accuracy of Personally Identifiable Information

We are committed to ensuring that the personally identifiable information we use about customers is accurate. To that end, we strive to verify that our customer records are correct. If you find an error in your Centennial Wireless bill, please notify us so we can correct it. Our Customer Care Associates are trained to answer questions about, and to give you reasonable access to, the information we have about you. Our Customer Care Associates will also provide explanations of how we use this information and how to correct any inaccuracies if they occur.

 

Compliance with Privacy Laws

Customer and policymaker perceptions of privacy have changed over time and will continue to do so. Changes in technology can also alter what is appropriate in protecting privacy. Laws may change accordingly. We will regularly examine and update these Principles if necessary.

We consider privacy laws and regulations to be the minimum standards we adhere to in protecting privacy. In addition to complying with these laws and regulations, we also adhere to other Principles;

Spam

• We supported the passage of federal legislation aimed at providing consumers with control over receipt of unsolicited electronic messages, or 'spam'. We employ tools in our network to detect incidences of 'spam' sent to our customers' wireless devices. We may take legal action against 'spammers' who attempt the abuse of our network.

Code of Conduct

• Our Code of Business Conduct requires our Associates to be aware of and protect the privacy of all forms of your communications - whether they are voice, data or image transmissions - as well as your personally identifiable information.  Associates are trained regarding their responsibilities to safeguard your privacy.
  
  We strive to ensure that information we have about you is secure and confidential, and to ensure that our Associates comply with these principles. We do not tamper with, intrude upon or intentionally disclose the existence or contents of any communication or transmission, except as required by law or the proper management of our network, or with your consent. Our policy is to limit access to databases containing personally identifiable information to Associates, agents, affiliates, suppliers, vendors, consultants and contractors who need it to perform their jobs and in order to serve you - and they are contractually obligated to protect that information. We use safeguards to increase data accuracy and to identify and authenticate the sources of customer information. We use locks and physical security measures, sign-ons and password control procedures and internal auditing techniques to protect against unauthorized use of terminals and entry into our data systems.
  
  We encourage our Associates to be proactive in implementing and enforcing these Principles.

Implementation

• We expect any vendors and consultants we hire, as well as our agents, affiliates, suppliers and contractors, to observe these Principles with respect to any personally identifiable information of our customers.

Internet Privacy Policy

As always, the privacy and security of your personal information is our first priority, and we want you to be aware of how we collect and handle information on our site.

When you visit www.CentennialWireless.com, we may collect the following information about your visit:

• Anonymous statistics collected as you browse the site
• Personal information you knowingly give us

For details about our Internet privacy policies, select from these topics:

·        Personally Identifiable Information Collected on this Web Site

·        Data Collected From Visitors On This Web Site

·        Centennial's Use of Cookies

·        Security

·        Children

·        Hyperlinks

·        Changes to Centennial's Internet Privacy Policy

 

Information Collected On This Site

Centennial collects personal information that visitors to our site provide when they complete any online form, application, survey, or when they register to receive information from us.  This information may include name, address, telephone number, email address or other information personally identifying the visitor.

Centennial may use this personally identifiable information to contact visitors who have submitted a request for additional information about Centennial or its products or services.

Centennial may use information submitted in one of our online forms to ask site visitors to complete a voluntary customer satisfaction survey.  Centennial does not rent or sell visitors' personal information to non-Centennial companies.

Data Collected From Visitors On This Web Site

Centennial uses aggregated data from visits to our site to improve the content and services offered to site visitors.  Centennial uses data from site visits on an aggregate, anonymous basis, which means no personal information is associated with it.  These data can include:

·        How many people visit our site;

·        The pages they visit;

·        How long stay on our site; and

·        The domain name of the site from which visitors are connecting (aol.com for example).

 

Centennial's Use of Cookies

"Cookies" are small text files that a web site transfers to a site visitor's hard disk or browser for added functionality, or for tracking web site usage.  We do not use cookies to gather personal information like a person's name or e-mail address.  In order to measure the effectiveness of our online presence, Centennial uses cookies to identify repeat visitors to our web site, to determine the path visitors take on our site, and to identify visitors who came to Centennial as the result of a banner ad on a third party web site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Security

When visitors submit information on certain web pages, Centennial uses SSL (Secure Socket Layer) encryption technology to protect the information they submit. This technology protects visitors from having their information intercepted by anyone other than Centennial while it is being transmitted.

Centennial works hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms to control access to systems and data.

Children

Children should consult with their parents or guardian before furnishing any data to us.  We believe that parents should supervise their children’s online activities and may consider using one of a number of available parental control tools that provide a child friendly online environment and can prevent children from disclosing personally identifiable information without parental consent.  If a child has provided personally identifiable information without the consent of a parent or guardian, that parent or guardian should contact us to request that the information be deleted from our records.

Centennial Wireless recognizes that parents often purchase our products and services for family use, including use by minors.  Any information collected from such usage will appear to be the personal information of the actual subscriber to the service, and will be treated as such under this policy.  If we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm the child’s order in advance of further collection, use, or disclosure of personal information from the child.

Hyperlinks

Our web site contains hyperlinks or "links" to other sites, and other sites may "link" to this site. Web sites linking to and from this site may have different privacy practices from the ones described here.  Visitors to our site should read the privacy statements of other web sites they visit. This privacy statement applies solely to information collected by this web site.

In some instances, however, where a service is provided through a non-Centennial company, you can feel confident that your personally identifiable information will be protected.  Centennial requires suppliers not to use the information for any purpose other than the purpose for which it was originally collected.

Changes to Centennial's Internet Privacy Policy

Centennial may, from time to time, make changes to this policy. We recommend that visitors to this site re-visit this privacy policy on occasion to learn of new privacy practices and changes to our policy.

Do Not Call

Centennial Wireless strives to maintain the highest standards of ethical conduct in its marketing activities and is committed to complying with all federal and state legislation.

No Associate or agent of Centennial Wireless shall engage in telemarketing practices that violate the terms of the Telephone Consumer Protection Act of 1991, the FTC Telephone Sales Rule, or state regulation.

If you do not want to receive sales calls from Centennial Wireless, just ask us to place your name on our Do Not Call List. We will note your request immediately, and should not take longer than 30 days to remove your information from active lists. You can make your request by calling or writing to our Customer Care Department.  When you make a request be sure to include your name, address and all telephone numbers you want to be included on our list.

If your information changes, please notify us of the new name, address, and telephone
number(s) in order to remain on the Do Not Call List.

If you would like us to remove you from our Do Not Call List so you may receive our telephone solicitations, notify us by contacting Customer Care.

Please note that the Centennial Wireless Do Not Call List restricts marketing contacts from Centennial Wireless only, so you may continue to receive calls from other companies. If you would like to add your number to the National Do Not Call List, you may do so by calling 1-888-382-1222, or online at www.donotcall.gov.

Being on the Centennial Wireless Do Not Call List restricts telephone solicitations only. We may still contact you about service related issues, surveys, billing, and other topics.

CUSTOMER PROPRIETARY NETWORK INFORMATION

SPECIAL NOTICE

Under federal law, you have the right, and we have the duty, to protect the confidentiality of your telecommunications service information. This information includes the type, technical arrangement, quantity, destination, and amount of use of telecommunications services and the related billing for these services.

Centennial may use this information without further notice to you to offer you:

1. Services of the type you already purchase from us and
2. The full range of products and services available from Centennial and its affiliates that may be different from the type of services that you currently buy from us.

In addition to wireless service, Centennial and its affiliates also offer local wireline service, long distance, and Internet services. Use of your information as described in this notice will permit Centennial to offer you a package of services tailored to your specific needs. Without further authorization by you, we may also share your information with Centennial affiliates with whom you already have an existing service relationship.

No action by you is necessary to permit us to use your information as described in this notice. If you wish to restrict Centennial or Centennial affiliate use of your information to offer you services different from the type of services you currently buy from us (or want to reverse a prior decision to do so), please register by clicking here: CPNI Optout Form. You may change your decision at any time and your decision will remain valid until you tell us otherwise. Whatever you decide will not affect our provision of service to you.

Thank you for your interest in our policy.

We respect your right to privacy.